We want you to enjoy yourself when shopping at Arlana's Gourmet Cookies, and we strive to make your online experience as lovely as possible. Below, you will find information on how we operate, but if you have specific needs, e-mail us or call us at 310-768-1910.
Shipping and Handling | Payment Options | Order Information | Your Privacy | Secure Shopping
Shipping and Handling
| Fedex Details: | All items are shipped by Federal Express from California zip code 90230. The rate is determined by weight and recipient zip code. Below is a list of shipping service available. |
| |
| FedEx Service | Delivery Commitment |
Delivery Detail |
|---|---|---|
| FedEx Ground | 1-5 Business Days | 1-5 business days within the contiguous U.S.; 3-7 business days to and from Alaska and Hawaii. Delivery day based on distance of destination. |
| FedEx Home Delivery | 1-5 Business Days | 1-5 business days within the contiguous U.S.; 3-7 business days to and from Alaska and Hawaii. Delivery day based on distance of destination. |
| FedEx 2Day | 2 Business Days | By 4:30 p.m. in 2 business days to most areas (by 7 p.m. to residences.) |
| FedEx Express Saver | 3 Business Days | Delivery to businesses by 4:30 p.m. and to residences by 7 p.m., in 3 business days. |
| FedEx Express Saver | Overnight | Next-business-day delivery by 10:30 a.m. to most U.S. addresses; by noon, 4:30 p.m. or 5:00 p.m. in remote areas. |
| Shipping Details: | Normal shipping days are Monday though Wednesday as long as orders are placed by 11:30am PST. Shipments to Alaska or Hawaii are an additional fee. Shipments are made on Thursday and Friday upon request. We do not ship on Saturday, Sunday or Holidays. Saturday, Alaska or Hawaii deliveries are available upon request for an additional charge. Please call 1-800-993-9954 for additional information. |
| Delivery Signature Options: | Below are Federal Express delivery signature options. |
Description | Indirect Signature Required | Direct Signature Required | Adult Signature Required |
|---|---|---|---|
Service | FedEx will obtain a signature in one of three ways: | FedEx will obtain a signature from any person at the delivery address. If no one is at the address, FedEx will reattempt delivery. Direct Signature Required overrides any recipient release that may be on file for deliveries to nonresidential addresses. | FedEx will obtain a signature from any person at least 21 years old (government-issued photo identification required) at the delivery address. If no one is at the address, FedEx will reattempt delivery. Adult Signature Required overrides any recipient release that may be on file for deliveries to nonresidential addresses. |
Benefits | Get delivery with a signature in three convenient ways. | Get delivery with a signature specifically from someone at the delivery address. | Get assurance that special shipments are signed for by appropriate recipients. |
Restrictions | Not available for shipments to nonresidential addresses. | ||
Additional Handling Fee | $1.50/delivery | $2.25/delivery | $3.25/delivery |
| Discounts: | Shipping rates are calculated prior to any discounts (sales items). |
| Fax and phone orders: | An e-mail confirmation will be sent, which will include calculated shipping |
| Redirected Packages: | A $10.00 charge will be applied to your credit card to redirect packages when incorrect or incomplete addresses are given. |
| Shipping Date: | Orders are shipped the same date as long as orders are placed by 11:30am PST Monday though Wednesday. We are happy to accommodate your shipping day request. Request your shipping date in the “Special Instructions” box when placing your orders online. |
| Christmas Orders: | For guaranteed arrival by Christmas, orders need to be placed on or before: Standard Shipping Cutoff: 12pm PST, December 18th Overnight Shipping Cutoff: 12pm PST, December 21st. Hand delivery within Los Angeles and Orange counties: 12pm PST, December 22nd |
| Hand Deliveries: | Hand deliveries are available to the Los Angeles and Orange County areas of California Only. Local couriers hand delivers the products to recipients between 9:00 a.m. and 5:00 p.m. A specific time for delivery cannot be specified. Arlana's Gourmet Cookies cannot do "same-day" hand deliveries to Orange County. If you need to place an order for hand delivery on Saturday, please call 1-800-993-9954 (rush charges will apply). Rate range from $12.00 to $35.00. |
Payment Options
Order Information
You must be at least 18 years old to place an order.
- Order by Phone: 800-933-9954 or 310-768-1910
- Order online
- Order by fax: 310-204-1914
- Order Form
(Adobe Acrobat Reader is required to view the order form. Click Here to download.)
We Respect Your Privacy
Although we have been taught that it's nice to share, when it comes to the personal data of our customers, rest assured that we will not share your information with others. And whatever personal information you do provide us, we will only use it to serve you better and more closely tailor your online experience to your tastes and wants.
Secure Shopping
We've taken every precaution to ensure the security and privacy of your transactions with Arlana's Gourmet Cookies. Your credit card information and other personal data will be treated with the highest standards of security and confidentiality.
For your security, orders on our site are encrypted with SSL ("Secure Socket Locker") technology on both the client and server end. Your information sent to us via the Internet will arrive privately and unaltered, to our server only. In order for this SSL security to work, you must use an SSL-enabled browser. (Please note that e-mail is not encrypted, and is not considered a secure means of transmitting credit card numbers.)
If you still have concerns about ordering online, you can place your order by phone at 800-933-9954 or 310-768-1910 from 9:00 a.m. - 5:00 p.m. Monday through Friday.
